Company & Privacy Policies

Privacy

We do not share your information with anyone. Period.

Company Policies

Logos Tutoring offers tutoring services in a wide variety of subjects. We have policies and procedures that are followed uniformly. Please review the policies below.

Billing

All appointments for Logos Tutoring are paid when booked, not on the session day. At this time, we accept only debit and credit cards, including MasterCard, Visa, American Express, and Discover.

Bookings

Bookings are completed by telephone [(713) 927-7599], text or email. It may take up to 48 hours between when a plan is selected and the first session is scheduled. A student may book as many or as few hours as they feel they will need, down to a 2-hour minimum. Hours that are booked but not used are lost, subject to the cancellation/rescheduling policies discussed below. In other words, use it or lose it! The Logos Tutoring tutor will inform the student when the time booked for the session has elapsed. If a student needs to extend the booked session time beyond the booked time, he or she may do so if the tutor has time, but is thus authorizing payment for the overage on the original billing card.

Cancellation/Rescheduling by Student Policies

Cancellations or reschedulings may only be made by phone or text, directly to Logos Tutoring, at (713) 927-7599. The date and time of when the call is received is used for the purpose of determining the period of notice. Logos Tutoring will inform the tutor of the cancellation or rescheduling. Cancellations or reschedulings communicated only to the tutor are not considered valid cancellations and do not hold the date and time for notice purposes.

96-hour Notice

Any appointment that is canceled or rescheduled with 4 or more days notice receives either a full refund for a cancellation or a full credit for a rescheduling.

96 to 24 hour Notice

Any appointment that is rescheduled or canceled between 4 days and 24 hours before appointment receives a 50% refund for a cancellation or a 50% credit for a rescheduling.

Less than 24 hours Notice

No refund is offered for cancellations of less than 24 hours or no-shows, and no credits are offered for reschedulings.

Tutor No-Shows/Cancellations

The following policies apply:

4-day to 24-hour notice

Any appointment that is rescheduled or canceled by Logos Tutoring between 96 and 24 hours before the scheduled session allows the student the option of a full refund or session time x 1.5 at the original price.

Less than 24 hours notice

If Logos Tutoring cancels, reschedules, or no-shows with less than 24 hours notice to the student, the student has the option of a refund or a free session plus a make-up session at no additional charge.

Locations and Times

We offer flexible locations and times designed to meet the needs of our students. Certain locations may have an associated fuel surcharge, which will be communicated to the student before the session day. If your location is on the outskirts of the metroplex, there may be a fuel surcharge associated with that location. Call for a specific quote.

Lateness

The party who is traveling for the convenience of the other party, usually the tutor, has a 15-minute grace period. The party for whose convenience the location was arranged, usually the student, does not. If the location is mutually convenient, a grace period does not apply. If the student is late (after the grace period, if applicable), he/she loses those minutes. If the tutor is late, he will owe the student the extra time by which he was late, either in that session or at a later time, in addition to the originally booked time. After 30 minutes have passed, a presumption of a no-show exists, and the waiting party can exercise their rights under the no-show policies.

Tutoring Session Lengths

Sessions generally have a 2-hour minimum, with certain plan exceptions, explained below in the section on plans. Thus, even if a student finishes his work in less time, the same billing rate applies. The tutor will notify the student when the 2- hour or the booked-time mark has been reached. If the student wants to extend the session length, he/she may do so if the tutor has time available, but the student is thus authorizing additional payment on the original billing card for the extra time required.

Group Discounts

Discounts are available for groups. The extent of the discount depends on the number of students participating. The plan limitations apply to each group member. All participating group members must pre-pay. Here are the current rates for groups, listed per person.

Policies with the Tutors

We ask that students are courteous with our tutors. If an issue or problem arises between the student and tutor, Logos Tutoring asks that the issue be raised directly with Logos Tutoring, so that we can resolve the difficulty. We may be able to reassign the student to a different tutor.

Tipping or any type of cash compensation paid to the tutor is strictly forbidden. Offering side deals to the tutors is also strictly forbidden, and is grounds for forfeiture of fees paid by the student for contracted hours.

Tutors are independent contractors, not employees, of Logos Tutoring. That means that we cannot obligate any tutor to accept any specific assignment; we will try to meet requests for a particular tutor, but we cannot guarantee the availability of any specific tutor at any specific time.

Background Checks and Tutor Training

All tutors are subjected to an extensive criminal background check before hiring, and an exhaustive training process. We ask nonetheless that tutoring of students under 18-take place under the general supervision of the parent or guardian. We recommend an open area such as a dining or living room.

Satisfaction Guarantees

We guarantee that you will be satisfied with our service. If you are not completely satisfied with our service, upon completion of a Refund Request form, you will receive a full refund on your card. The request must be made online using the Refund Request Form within twenty-four hours of the tutoring session. After consultation with our tutor, a decision will be made as to whether Logos Tutoring will be willing to reassign the student to a different tutor or the student will be denied future tutoring services, such as for a frivolous refund request or inappropriate conduct towards the tutor.

The satisfaction guarantee does not apply to cancellations, reschedulings, or student no-shows.

Acts of God

In cases of Acts of God, such as hurricanes, tropical storms, floods, impassable roads, or the like, neither Logos Tutoring nor the student shall have any obligation to the other. Any fees paid will be refunded or credited, at the student’s election.